Shipping Policy

We only can ship to the US（Except Alaska, Hawaii, and the United States Minor Outlying Islands UM), and free shipping On the US orders 

PROCESSING

  • In-stock items purchased from CuPiLo ship in 1 business day (Monday-Friday:09:00-17:00 ) PT.
  • Packages typically arrive in about 3-7 business days after they are shipped (Depending on the Shipping Method). 
  • Orders placed on holidays, Saturdays, or Sundays will be processed the following business day.
  • We only sell in the United States and only ship to the United States.(Except Alaska, Hawaii, and the United States Minor Outlying Islands UM)

 

WHERE IS MY ITEM COMING FROM?

All orders are shipping from US local warehouses

182 Whitman Ave, Edison, NJ, 08817

International Shipping Rates

Canada：

Free Standard Shipping on orders over $50 USD and charge $15 for orders under $50 USD.

Australia & New Zealand & United Kingdom:

Free Standard Shipping on orders over $79.99 USD and charge $15 for orders under $79.99 USD.

Europe:

Free Standard Shipping on orders over $79.99 USD and charge $15 for orders under $79.99 USD.

Except for the countries mentioned above, we cannot deliver to other areas. If you cannot find the region you want to ship to on the product page, it means that the product is out of stock or not sold in this region.

Extra Shipping Cost Required

If an order is being shipped out to an incorrect shipping address, it is recommended to contact the carrier directly after an item ships to see what options might be available. For example, enrolling in UPS My Choice will allow you to track and manage your shipments. Other carriers may have their own options. If you insist on changing the address from our end, we have a fee for delivery requests to any other addresses.

 

 

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

 

TRACKING YOUR PACKAGE

  • Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us at contact us support@icupilo.com, from 9 am-5 pm PST.

 

LOST PACKAGE?

  • If the tracking information for your package says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
  • If the carrier is unable to provide a resolution please contact our Customer Care Team at support@icupilo.com. 

MORE INFORMATION

  • Please note that FedEx, UPS, and USPS do not guarantee the arrival dates of packages.
  • Transit begins the first business day after an order is shipped.
  • Our shipping partners do their best to ensure you receive your package on time, however, occasional delays do occur. CuPiLo cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
    1. Limited by the epidemic
    2. Severe weather conditions
    3. International customs procedures